Cardiff Airport Special Assistance

Details about special assistance at Cardiff Airport: 

  1. Booking Special Assistance:  At the time of booking your flight or up to 48 hours in advance of travelling, it is recommended that you contact your airline directly or via your travel agent to pre-book assistance.  Also, you need to tell your airline if you intend to take your own mobility aid such as wheelchair or scooter.
  2. Autism Champions:  Cardiff Airport worked with the charity Autism Puzzles, and the PRM team are now recognised ‘Autism Champions’. The Champions are based at the PRM desk within departures and are on hand 24 hours a day to ensure a smooth and stress-free passenger experience.
  3. Hidden Disabilities: They offer support for individuals who have hidden disabilities with a wristband for these passengers and their carers to wear around the airport. The wristbands can be supplied in two ways. Either pick these up directly from our special assistance desk in the check in hall, or we can gladly post them out to you to allow time for familiarisation of the item. We think this is great that you can get a wristband prior to travel as this adds less stress to the situation on the day of travel.
  4. Changing facilities:  They have adult Changing facilities located on the 1st floor of the main terminal which include an adjustable bed, toilet and wash basin facilities, all located in a large area. The changing facilities are free to use and do not need to be pre-booked.


We have always travelled from Cardiff Airport, firstly because we have family who live nearby but secondly because its a much smaller Airport and even from a young age this suited our son who has autism.  When you arrive, either by drop-off, taxi, or if you are parking during the time you are away its only a very short walk across to the departure area.  What you will find, especially if flying in the morning, there may be only 2 or 3 flights actually checking in.  This then results in a much shorter security queue which is good for us as our son hates waiting/queuing (in no way typical British at all!).

Once you are through security there are only a few shops, restaurants and cafes, which again is less of a sensory overload and helps to make things quite calm.  Everything is pretty much open-planned so easy to see where everyone is.  We love flying at Cardiff Airport and have always travelled independently without any assistance and we have been really happy with all our experiences.