Legoland Windsor

Details about Legoland:

Legoland is a theme park in Windsor, Berkshire, and it is themed around the Lego toys.  The attractions are a mixture of Lego-themed rides and models.  It is part of Merlin Entertainments and there are usually lots of offers available throughout the year.  The facilities and activities at the theme park are aimed at children between three and thirteen years old.

Review written by “Spikey” Caro Greenwood: 

Legoland Windsor is a theme park. Aimed at toddlers to 13 I would say. I took my daughter Matilda for her 13th birthday, given that she is on the autistic spectrum specifically a form of autism called PDA (pathological demand avoidance) maturity wise, we are talking age 10, so perfect for this type of theme park.
We contacted Legoland Windsor who were absolutely great. I should say at this point, that they contacted my husband directly, who I guess you could say, is in the public eye and therefore, you could deem this a little bit of ‘special treatment’. I just want to be really transparent about this. We were asked to provide forms proving Matilda’s diagnosis, I took in her most recent EHCP, but I believe a doctors note will suffice, all of this information is on their website under the ‘additional needs’ section. I went the day before to collect everything, this included 3 q bot passes, one for Matilda, one for my husband, one for our girl. I arrived to collect everything at the end of the day and the queue to collect our passes was still 25-30 mins. I have been told, that on busy start of the day times, the collection point queue can be over an hour. Check with them in advance. Obviously not everyone can collect the day before, you fill in the forms and send everything on line, that is how its done usually.
We were given 3 q bot passes and a hand stamp each. Matilda’s hand stamp was a different colour to ours, indicating to Legoland Windsor staff, that she had additional needs. The q bot pass is just that, it queue’s for you, you choose which ride you want, it may say 40 minute wait for example, you then have the option to walk around for that time, then just turn up when the q bot time is up and you get to go on the ride almost immediately. This system is not fault free. I had to re boot it about 4 times and at the end of the day, on our last ride it gave up the ghost entirely. Luckily, the staff member on this particular ride was great and let us on regardless. Also, when its very busy, even when the q bot has queued for you, be prepared for a queue, that there are often only so many ‘q boters’ they can allow on the time at any one time.
They have a sensory room there which is brilliant, its calm, dark with a swarm of sensory lights and squashy corners.
Food is average, you should probably bring your own, especially if you have dietary requirements. Matilda is gluten and dairy free. This was a challenge. That said, they did make her, a gluten and dairy free pizza, which was ok! All in all it was a great day out, Legoland Windsor were enormously helpful. Our girl is a real thrill seeker, so basically this was just the best day ever for her.
Ride Access Pass: 
Legoland offer a Ride Access Pass which was designed to make reasonable adjustments to assist guests who do not understand the concept of queuing, have a physical disability that prevents them standing for extended periods of time or permanently non-ambulant guests.
The website states: Please note that having a registered disability does not mean you automatically receive a Ride Access Pass.It removes the need for visitors to wait within the main ride queue lines. It allows you to select your next ride from anywhere in the resort.  This means you select the ride you want next, but you can explore other parts of the resort in between (look at the list of FREE below in the FAQs).  Also, it is now a virtual queuing system accessible to the user by a Wi-Fi enabled device, again look in the FAQs for more details.They require a copy of official documentation giving details of the disability or disabilities involved, such as a GP’s letter. This should be emailed to [email protected] Emails should include the full name of the guest with the disability and ‘RAP’ in the email’s subject line.

Ride Access Pass Details direct from the official website:

In order to apply for the Ride Access Pass you will need to submit your documentation via our online form here at least 5 working days prior to your visit.

The issuance of Ride Access Passes is dependent upon guests providing the following documentation:

  • A letter from a consultant or GP that is dated within the last 2 years;
    • If your documentation is outside of the 2 year period, you will also need to submit DLA or PIP letter dated within the last 2 years.
  • A DLA or PIP letter*, dated within last 2 years.
  • Please note, we will only accept the below types of entitlement
    • DLA – Higher Rate
    • PIP – Enhanced Rate

Please note that we do not accept other forms of documentation that do not explain the nature of the disability.

FAQs Details direct from the official website: 
IS THERE FREE WI-FI TO USE?
Yes, free Wi-Fi is available across the Resort via The Cloud, simply log in on your device.
THE RIDE ACCESS PASS IS NOT WORKING, WHAT DO I DO?
Log out of the Ride Access Pass and then log back in. If this does not work, please head to Guest Services where a member of the team would be happy to help.
WILL THE RIDE ACCESS PASS DRAIN MY BATTERY?
The Ride Access Pass is designed to have minimal impact on battery life.
ARE THERE ANY CHARGING POINTS?
Charging boxes are available in :
– The Big Shop
– Splash and Play Store
– Heartlake Mall
– Pirates Burger Kitchen
– PlayStation Zone
CAN I HIRE A DEVICE?
Devices are available to hire on a first-come-first-serve basis from Guest Services.
WHAT CAN I DO WHILST I WAIT?
We have lots of queue free attractions across the
Resort including:
– Miniland
– The LEGO® Reef
– Heartlake Harbour Arena – Live show
– LEGO® Studios 4D – 4D Cinema
– DUPLO® Valley Theatre – Puppet show
– LEGO® Star Wars™ Miniland Model Display
– Castaway Camp
– Brickville
– Miniland Stage
– Model Making Studio
– Apocalypseburg
– The Enchanted Forest
– Pirates Goldwash
– Cole’s Rock Climbing
– Kai’s Spinners